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Privacy Policy

How Online Computer Technician handles your personal information.

Last updated: March 2026

Online Computer Technician ("we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and protect your personal information.

1. Who We Are

Online Computer Technician is a sole trader operating in South East Melbourne, Victoria, Australia, providing on-site computer and laptop repair services since 2013.

2. What Personal Information We Collect

We collect only the information necessary to provide our services. This may include:

  • Your name
  • Phone number
  • Email address (if provided)
  • Suburb or address (for on-site service or pickup arrangements)
  • Description of your device issue as provided by you

We do not collect sensitive personal information such as financial account details, government identifiers, health information or biometric data.

3. How We Collect Information

Personal information is collected when you:

  • Contact us by phone or WhatsApp
  • Submit the contact form on this website
  • Email us directly

We collect information directly from you. We do not purchase data from third parties or collect information from public sources without your knowledge.

4. Why We Collect This Information

We use your personal information solely to:

  • Contact you to discuss your repair request
  • Arrange pickup, on-site visits, or drop-off of your device
  • Provide quotes, invoices, and repair updates
  • Return your device and confirm payment

We do not use your personal information for marketing purposes, and we do not send unsolicited communications.

5. How We Store and Protect Your Information

Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure.

Contact form submissions are processed through Netlify's secure form handling. Phone and WhatsApp communications are stored only within those respective platforms.

We do not store customer data in shared cloud databases or sell data to third parties under any circumstances.

6. Disclosure to Third Parties

We do not sell, trade or rent your personal information to third parties. We do not disclose your information to any third parties except:

  • Where required by law or a court order
  • With your explicit consent

7. Website Analytics

This website uses Google Analytics (GA4) to collect anonymised data about how visitors use the site — including pages visited, time on site and general location (city/region level). This data does not personally identify you. You can opt out of Google Analytics tracking via the Google Analytics opt-out browser add-on.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. To make such a request, contact us via the details below. We will respond within a reasonable timeframe.

9. Complaints

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

For any privacy-related questions or requests:

11. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available at this URL. The date at the top of this page indicates when it was last updated.