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Virus & Malware Removal
Remove malware, pop-ups, suspicious software and browser hijackers safely.
Learn moreLocal Melbourne Technician
Melbourne’s Local On-Site Computer Technician
Fast, friendly and professional computer support at your home or business. Clear diagnosis fee, approval before additional charges and practical repair options.
We come to you$50 diagnosis feeFixed price repairsPickup/drop-off included if neededNo surprise chargesApproval before extras
OCT
Local Melbourne TechnicianTrusted • Clear pricing • On-site support
How We Can Help
On-site computer repairs and IT support for homes, students, families, home offices and small businesses.
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Data Recovery
Recover important files from computers, drives, USB storage and failed systems where possible.
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Hardware Repair
Diagnose and repair laptop or desktop hardware faults, upgrades and performance issues.
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Screen Replacement
Help with cracked, flickering or damaged laptop screens and display faults.
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Windows & Software Support
Fix Windows errors, app issues, driver problems, updates and software setup.
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Business IT Support
Practical on-site IT support for small businesses, offices and home businesses.
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Windows 11 Upgrade
Check compatibility, backup important data and upgrade to Windows 11 correctly.
Learn moreWhy Choose Online Computer Technician?
OCT focuses on honest, practical computer support for everyday users and small businesses. We diagnose the problem properly, explain the cause in plain English and recommend the most sensible repair path.
Our approach is built around trust: we come to you, explain the $50 diagnosis fee clearly, prefer fixed-price repairs where possible and ask for approval before additional charges.
On-site service
Convenient support at your home or business across Melbourne.
Clear repair process
You know what is happening before extra work begins.
Home and business help
Support for laptops, desktops, Wi-Fi, Windows, backups and security.
How Our Pricing Works
The diagnosis fee applies whether or not you proceed with the repair because it covers travel, fault finding and troubleshooting. Time-consuming jobs may be completed off site, with pickup and drop-off included when needed for the same device.
$50 Diagnosis Fee
We visit, inspect the device, fault-find and explain the likely repair options.
Options Explained
You receive clear recommendations and fixed-price repair options where possible.
Your Approval
No additional work or charges proceed without your approval first.
Repair Completed
We complete the approved work, test the device and return it after repair or diagnosis when off-site work is needed.
Additional services such as large backups, data migration, data recovery, parts replacement and complex business work may incur extra charges. You will be informed first. If a job needs time-consuming off-site work, pickup and drop-off for the same device are included within the same service, with no extra attendance charge.
Proudly Servicing Melbourne & Surrounding Suburbs
We provide on-site computer support across Melbourne including Clayton, Dandenong, Oakleigh, Springvale, Rowville, Glen Waverley and nearby suburbs.
View All Service AreasFrequently Asked Questions
What is the $50 diagnosis fee?
It covers the visit, inspection, fault finding and troubleshooting. It applies whether or not you proceed with the repair.
Will you fix the problem on the same visit?
Many issues can be fixed during the visit. If extra work, parts or large data work is needed, we explain the cost first.
Do you work on both Windows and Apple computers?
Yes, we can help with many Windows and Apple software, setup and troubleshooting issues.
What if I do not want to proceed after diagnosis?
That is okay. You only pay the diagnosis fee unless you approve additional work.