Frequently Asked Questions
Everything You Need to Know

There's a $50 initial inspection fee which is credited toward your repair cost if you proceed. Software fixes are priced by job complexity. Hardware repairs depend on the part cost for your specific device. Ahmad provides a clear quote before any work begins — no surprises.

The $50 covers the on-site visit and diagnostic assessment. It's credited in full toward your repair cost if you proceed. Simple issues described clearly over the phone may receive a free estimate before any visit is arranged.

Cash or bank transfer, agreed prior to the job. You're never asked to pay upfront for labour — payment is on completion. A small deposit may be required when ordering specific parts.

No fix, no fee for the repair work. If the issue genuinely cannot be resolved, you won't be charged for the repair. The $50 diagnostic fee still applies to cover the assessment time and travel.

Yes — free pickup and return is included with all repairs. Ahmad collects your device from your home or workplace, completes the repair, and returns it to you. No extra delivery charge in most cases depending on your suburb.

No — you don't need to go anywhere. Ahmad comes to your location for on-site repairs, or picks up your device and brings it back once it's fixed. The whole point is that you don't have to leave home.

Ahmad services Clayton, Dandenong, Oakleigh, Springvale, Rowville, Glen Waverley, Wheelers Hill, Keysborough, Notting Hill, Clayton South, Dandenong North, Brighton and surrounding SE Melbourne suburbs. Not sure? Just ask.

Available 7 days a week, 9:00am to 8:00pm. Evenings are preferred for calls as Ahmad may be on a job during the day. WhatsApp is the fastest way to reach him at any time of day.

Software fixes are often completed same day or next day. Hardware repairs that require parts typically take 3–7 days depending on availability. Ahmad will give you a realistic timeframe after the initial assessment, and keeps you updated throughout.

Yes. All devices are handled with full care and confidentiality. For any repair that might affect your data (such as a Windows reinstall or hard drive replacement), Ahmad backs up your files first and confirms with you before proceeding.

Yes — if the laptop is still usable while parts are on order, Ahmad can return it to you in the interim. He'll arrange another pickup once the parts arrive. No extra collection fees apply.

Yes — Ahmad repairs both laptops and desktop computers. He also works on phones and tablets for screen replacements and basic hardware fixes. Call to discuss your specific device.

Absolutely. As a CCNA-certified technician, Ahmad can diagnose and fix home Wi-Fi issues, router configuration, dead spots, and network connectivity problems. This is also available for small businesses.