We Diagnose and Quote
We collect the device, find the fault, and tell you the repair is $150 plus the exact price of the part. Nothing is ordered until you agree.
One Flat Price. $150.
Pickup and Return Included
Most repairers quote a range, add a call-out fee, then bill by the hour. We charge one flat rate for the repair whether it takes twenty minutes or two days, and we collect and return your device at no extra cost. Parts are quoted separately, and never ordered until you say yes.
Standard repair, any job
Diagnosis, labour, pickup and return $150
Diagnosis, labour, pickup and return $150
Parts, when needed (screen, battery, SSD, keyboard)At cost, quoted first
Data backup during the repair, up to 30GBIncluded
Extra pickup and return if you want the device back while a part is on orderSmall charge, quoted first
Pickup and return outside our listed suburbsTravel fee, quoted when you call
If you decide not to proceed after diagnosis$50 only
If you postpone the repair and book it again laterMinimum charge applies
The $50 is what you pay if you choose not to go ahead. If the repair proceeds it forms part of the $150, so you are never charged twice for looking at it. While a part is on order your device stays with us, so no extra trips are needed. If you decide to hold off and have the repair done at a later date instead, the job starts again and a minimum charge applies for the extra collection.
When a Part Is Needed
How Parts Orders Work
A keyboard or screen can take a week to arrive. Here is what happens in the meantime.
We Keep It Safe
Your device stays with us while the part is on its way, so there are no extra trips. If you need it back in the meantime, that extra trip has a small charge, quoted first.
Fitted, Tested, Returned
Once the part arrives we fit it, test it and bring the device back to your door. If you choose to postpone the repair to a later date instead, a minimum charge applies when it is booked again.
Collection and return always happen at your door, so there is nothing to bring to us. Outside the suburbs on our Service Areas page, a travel fee is quoted when you call.
Exceptions
The Four Things Priced Differently
Being straight with you about where the flat rate does not apply.
Quick fixes and remote support
Printer will not connect, email setup, a single setting. Under 30 minutes, often done remotely.$90
Printer will not connect, email setup, a single setting. Under 30 minutes, often done remotely.$90
Data recovery from a failed drive
Priced only after assessment, because effort depends on the state of the drive and the number of files, not just the gigabytes. Straightforward transfers from a healthy drive stay at $150.From $300, quoted after assessment
Priced only after assessment, because effort depends on the state of the drive and the number of files, not just the gigabytes. Straightforward transfers from a healthy drive stay at $150.From $300, quoted after assessment
Small business IT support
Ongoing support, networking, Microsoft 365 across multiple machines.$120 per hour
Ongoing support, networking, Microsoft 365 across multiple machines.$120 per hour
Backup over 30GB
Large photo or video libraries take hours to copy. Quoted before we start.Quoted first
Large photo or video libraries take hours to copy. Quoted before we start.Quoted first
For Comparison
What This Normally Costs in Melbourne
Typical 2026 Melbourne pricing, so you can see what the flat rate actually saves you.
Diagnostic or call-out fee, before any work$99 - $149
Virus and malware removal$149 - $249
Slow computer tune-up or Windows reinstall$179 - $299
Wi-Fi and home network setup$149 - $299
Typical hourly labour rate$135 - $165
Our $150 covers the diagnosis, all the labour, and the travel both ways. On most jobs that is less than the call-out fee plus one hour elsewhere.
Common Questions
How the Flat Rate Works
Yes, for a standard repair. Twenty minutes or two days, the labour is $150. The only things priced differently are quick fixes, complex data recovery, ongoing business IT support and backups over 30GB, and you are told before any work starts.
You pay $150 plus the cost of the part. We show you the part price before ordering it, and nothing is ordered until you agree. There is no extra labour charge for fitting it. Your device stays with us until the part arrives. If you need it back in the meantime, the extra trip has a small charge, quoted first.
Some faults are found and fixed while the device is being checked, such as a loose cable, a badly seated SSD or a memory module that needs reseating. Finding and fixing the fault is the repair, so the standard $150 applies. Quotes are for parts and hardware replacement. The $50 diagnosis-only charge applies when you decide not to go ahead with a recommended repair, or when the fault cannot be fixed.
You pay $50 for the diagnosis and nothing more. If a repair is not worth the money on an older machine, we will tell you that rather than sell you the work.
No. One pickup and one return at your door are included in the $150 for every suburb on our Service Areas page. Further out, a travel fee is quoted when you call.
Yes. Up to 30GB is backed up as part of the $150 before we touch anything. Larger photo or video libraries take a lot longer to copy, so those are quoted first.
Cash or bank transfer on completion. For parts a small deposit covering the part may be needed before it is ordered.
$150. That Is the Whole Conversation.
Tell us what it is doing and we will tell you straight away whether it is a $150 job, a $90 job, or not worth fixing at all.