We Diagnose and Quote
We collect the device, find the fault, and tell you the repair is $150 plus the exact price of the part. Nothing is ordered until you agree.
One Flat Price. $150.
Pickup and Return Included
Most repairers quote a range, add a call-out fee, then bill by the hour. We charge one flat rate for the repair whether it takes twenty minutes or two days, and we collect and return your device at no extra cost. Parts are quoted separately, and never ordered until you say yes.
Standard repair, any job
Diagnosis, labour, pickup and return $150
Diagnosis, labour, pickup and return $150
Parts, when needed (screen, battery, SSD, keyboard)At cost, quoted first
Data backup during the repair, up to 30GBIncluded
Second pickup and return while parts are on orderFree within 10 km of Clayton
If you decide not to proceed after diagnosis$50 only
The $50 is what you pay if you choose not to go ahead. If the repair proceeds it forms part of the $150, so you are never charged twice for looking at it.
The Bit Nobody Else Does
Keep Using Your Computer While Parts Arrive
A keyboard or screen can take a week to arrive. Most repairers keep your laptop on a shelf for that week. We do not.
You Get It Back
If the part will take days, we return your computer so you can keep working. Free within 10 km of Clayton.
We Collect Again When It Lands
Once the part arrives we pick the device up, fit it, test it and return it. That second collection and return is free within 10 km of Clayton too.
That is up to four trips on a single $150 repair. Further out than 10 km from Clayton we will arrange the return with you when we collect. We would rather you had a working computer than a faster invoice.
Exceptions
The Four Things Priced Differently
Being straight with you about where the flat rate does not apply.
Quick fixes and remote support
Printer will not connect, email setup, a single setting. Under 30 minutes, often done remotely.$90
Printer will not connect, email setup, a single setting. Under 30 minutes, often done remotely.$90
Complex data recovery
A failed or clicking drive. Straightforward transfers from a healthy drive stay at $150.Quoted first
A failed or clicking drive. Straightforward transfers from a healthy drive stay at $150.Quoted first
Small business IT support
Ongoing support, networking, Microsoft 365 across multiple machines.$120 per hour
Ongoing support, networking, Microsoft 365 across multiple machines.$120 per hour
Backup over 30GB
Large photo or video libraries take hours to copy. Quoted before we start.Quoted first
Large photo or video libraries take hours to copy. Quoted before we start.Quoted first
For Comparison
What This Normally Costs in Melbourne
Typical 2026 Melbourne pricing, so you can see what the flat rate actually saves you.
Diagnostic or call-out fee, before any work$99 - $149
Virus and malware removal$149 - $249
Slow computer tune-up or Windows reinstall$179 - $299
Wi-Fi and home network setup$149 - $299
Typical hourly labour rate$135 - $165
Our $150 covers the diagnosis, all the labour, and the travel both ways. On most jobs that is less than the call-out fee plus one hour elsewhere.
Common Questions
How the Flat Rate Works
Yes, for a standard repair. Twenty minutes or two days, the labour is $150. The only things priced differently are quick fixes, complex data recovery, ongoing business IT support and backups over 30GB, and you are told before any work starts.
You pay $150 plus the cost of the part. We show you the part price before ordering it, and nothing is ordered until you agree. There is no extra labour charge for fitting it, and no charge for the extra trips while it is on the way within 10 km of Clayton.
You pay $50 for the diagnosis and nothing more. If a repair is not worth the money on an older machine, we will tell you that rather than sell you the work.
No. Pickup and return anywhere in our South East Melbourne service area is included in the $150.
Yes. Up to 30GB is backed up as part of the $150 before we touch anything. Larger photo or video libraries take a lot longer to copy, so those are quoted first.
Cash or bank transfer on completion. For parts a small deposit covering the part may be needed before it is ordered.
$150. That Is the Whole Conversation.
Tell us what it is doing and we will tell you straight away whether it is a $150 job, a $90 job, or not worth fixing at all.