$50 Diagnosis Fee
We visit, inspect the device, fault-find and explain the likely repair options.
Helpful Guide
Common causes of a slow Windows computer and safe checks before booking a repair.
A slow computer is usually caused by a combination of small problems rather than one single fault. Common causes include too many startup apps, a nearly full drive, old mechanical hard drive, low memory, background updates, browser extensions, overheating, malware, failing storage or a damaged Windows installation.
For home users the problem often appears slowly over months. For small business users it can become urgent because a slow workstation affects invoicing, emails, bookings and daily work. The right fix depends on the cause, so guessing can waste money.
If the computer is slow from the moment it starts, freezes during basic work, takes a long time to open files, or shows 100% disk usage often, it may need proper testing. A hard drive can be failing even before it completely stops working. Overheating can also slow a laptop because the processor reduces speed to protect itself.
If the device contains important photos, documents, customer records or business files, diagnosis should come before repeated forced restarts or aggressive cleanup.
OCT can visit, test the computer, explain whether the issue is software, storage, memory, overheating, malware or general age, then provide repair options. If the job requires longer testing, backup, cloning or upgrade work, the device may be completed off site with pickup and drop-off included for the same device within the same service.
If this problem needs diagnosis, OCT can help with hardware repair and upgrades. You can call 0406 813 593 or use WhatsApp to ask about the next step.
The diagnosis fee applies whether or not you proceed with the repair because it covers travel, fault finding and troubleshooting. Time-consuming jobs may be completed off site, with pickup and drop-off included when needed for the same device.
We visit, inspect the device, fault-find and explain the likely repair options.
You receive clear recommendations and fixed-price repair options where possible.
No additional work or charges proceed without your approval first.
We complete the approved work, test the device and return it after repair or diagnosis when off-site work is needed.
Additional services such as large backups, data migration, data recovery, parts replacement and complex business work may incur extra charges. You will be informed first. If a job needs time-consuming off-site work, pickup and drop-off for the same device are included within the same service, with no extra attendance charge.
No. Malware is one possibility, but old hard drives, low memory, overheating and startup apps are also common causes.
The aim is to protect files, but backups should be checked before major repair, upgrade or Windows work.
For many older computers, an SSD can make a major difference, but the device should be checked first to confirm it is worth upgrading.
Many issues can be diagnosed on site. Longer upgrades, backups or testing may be completed off site if needed.
Call or WhatsApp. We come to you across Melbourne and explain costs before extra work.