$50 Diagnosis Fee
We visit, inspect the device, fault-find and explain the likely repair options.
Helpful Guide
Repair or Replace Computer
How to decide whether a laptop or desktop is worth repairing.
Repair costUpgrade adviceOld laptopReplacement
OCT
Local Melbourne TechnicianTrusted • Clear pricing • On-site support
The repair or replace decision
The best choice depends on age, condition, performance, parts cost, data importance and what the computer is used for. A cheap repair may be worthwhile on a suitable computer, while an expensive repair on an old or low-spec device may not be sensible.
The goal is not to repair everything at any cost. The goal is to find the fault, explain the options and help you avoid wasting money.
Repair may make sense when
- The computer is generally reliable but has one clear fault.
- The device has a good processor and only needs an SSD or memory upgrade.
- The screen, battery or keyboard can be replaced at a sensible cost.
- Important software or business setup would be inconvenient to move.
- The repair cost is much lower than a suitable replacement.
Replacement may be better when
- The computer is very old and slow even after basic maintenance.
- Multiple parts are failing.
- The repair cost is close to replacement cost.
- The device cannot run required software safely or smoothly.
- The battery, screen, keyboard and storage all need attention.
- Business downtime is costing more than replacement.
Do not forget data transfer
Even when replacing a computer, data transfer, email setup, browser bookmarks, printer setup, software installation and backup setup still need planning. A replacement computer is not automatically ready for daily use until these items are handled.
How OCT can help
OCT can inspect the device, explain likely repair costs, discuss upgrade value and help with data transfer or setup if replacement is the better choice. If a repair is not sensible, you will be told clearly.
Related Help
If this problem needs diagnosis, OCT can help with computer repair and upgrade advice. You can call 0406 813 593 or use WhatsApp to ask about the next step.
How Our Pricing Works
The diagnosis fee applies whether or not you proceed with the repair because it covers travel, fault finding and troubleshooting. Time-consuming jobs may be completed off site, with pickup and drop-off included when needed for the same device.
Options Explained
You receive clear recommendations and fixed-price repair options where possible.
Your Approval
No additional work or charges proceed without your approval first.
Repair Completed
We complete the approved work, test the device and return it after repair or diagnosis when off-site work is needed.
Additional services such as large backups, data migration, data recovery, parts replacement and complex business work may incur extra charges. You will be informed first. If a job needs time-consuming off-site work, pickup and drop-off for the same device are included within the same service, with no extra attendance charge.
Common Questions
Is a $50 diagnosis fee still charged if I replace the computer?
Yes. The diagnosis fee covers travel, fault finding and advice even if you decide not to repair.
Is an SSD upgrade better than buying new?
Sometimes. It depends on the age and specifications of the computer.
Can you transfer files to a new computer?
Yes, where the old storage is readable and the files are accessible.
Will you tell me if repair is not worth it?
Yes. The aim is clear advice, not unnecessary repair work.