$50 Diagnosis Fee
We visit, inspect the device, fault-find and explain the likely repair options.
Helpful Guide
Remote Support Guide
When remote support is suitable and when on-site service is safer.
We come to you$50 diagnosis feeFixed price repairsPickup/drop-off included if neededNo surprise chargesApproval before extras
OCT
Local Melbourne TechnicianTrusted • Clear pricing • On-site support
Remote Support Guide
When remote support is suitable and when on-site service is safer. This guide is written for everyday computer users who want practical, low-risk steps before booking professional help.
What to check first
Check whether the computer turns on and Windows loads normally, since remote support only works if the operating system can start and connect to the internet.
When to stop and get help
If the device is making unusual noises, overheating, failing to boot, showing ransomware messages, or contains important files that are not backed up, stop and get advice before continuing.
If the device will not turn on, storage may be failing, data recovery is involved, or internet access is unstable, in-person diagnosis is safer. Hardware faults usually need physical inspection and testing.
When remote support is not suitable
Remote support can be suitable for email setup, software settings, printer configuration, basic cleanup and guidance when the computer is otherwise working. It can save time when no physical hardware testing is required.
Good uses for remote support
How OCT can help
OCT can visit, diagnose the issue, explain repair options and complete approved work. The $50 diagnosis fee covers fault finding and troubleshooting. Extra work such as data migration, parts or complex recovery is explained before proceeding. If the job needs time-consuming off-site work, pickup and drop-off for the same device are included within the same service with no extra attendance charge.
Practical prevention tips
- Have your device charged or plugged in before a remote session.
- Close sensitive windows you do not want shared on screen.
- Only allow remote access tools you started yourself, never one from a pop-up.
- End the session and close the remote tool once support is finished.
How Our Pricing Works
The diagnosis fee applies whether or not you proceed with the repair because it covers travel, fault finding and troubleshooting. Time-consuming jobs may be completed off site, with pickup and drop-off included when needed for the same device.
Options Explained
You receive clear recommendations and fixed-price repair options where possible.
Your Approval
No additional work or charges proceed without your approval first.
Repair Completed
We complete the approved work, test the device and return it after repair or diagnosis when off-site work is needed.
Additional services such as large backups, data migration, data recovery, parts replacement and complex business work may incur extra charges. You will be informed first. If a job needs time-consuming off-site work, pickup and drop-off for the same device are included within the same service, with no extra attendance charge.