$50 Diagnosis Fee
We visit, inspect the device, fault-find and explain the likely repair options.
Helpful Guide
Ransomware Safety Guide
What ransomware is and how backups and updates reduce risk.
We come to you$50 diagnosis feeFixed price repairsPickup/drop-off included if neededNo surprise chargesApproval before extras
OCT
Local Melbourne TechnicianTrusted • Clear pricing • On-site support
Ransomware Safety Guide
What ransomware is and how backups and updates reduce risk. This guide is written for everyday computer users who want practical, low-risk steps before booking professional help.
What to check first
Check whether file names have changed extension, a ransom note has appeared, or files that opened normally yesterday now refuse to open, and disconnect from Wi-Fi immediately if so.
When to stop and get help
If the device is making unusual noises, overheating, failing to boot, showing ransomware messages, or contains important files that are not backed up, stop and get advice before continuing.
Ransomware can encrypt local files and connected drives. A backup that is disconnected or protected by version history gives you more recovery options and reduces pressure to make unsafe decisions.
Why backups matter
If files suddenly have strange extensions, ransom notes appear, or documents will not open, disconnect the computer from Wi-Fi and network cables. Do not plug in backup drives until the computer has been checked.
What to do first
How OCT can help
OCT can visit, diagnose the issue, explain repair options and complete approved work. The $50 diagnosis fee covers fault finding and troubleshooting. Extra work such as data migration, parts or complex recovery is explained before proceeding. If the job needs time-consuming off-site work, pickup and drop-off for the same device are included within the same service with no extra attendance charge.
Practical prevention tips
- Keep at least one backup disconnected from the network.
- Keep Windows and security software fully updated.
- Avoid enabling macros in unexpected documents.
- Do not open attachments from senders you do not recognise.
How Our Pricing Works
The diagnosis fee applies whether or not you proceed with the repair because it covers travel, fault finding and troubleshooting. Time-consuming jobs may be completed off site, with pickup and drop-off included when needed for the same device.
Options Explained
You receive clear recommendations and fixed-price repair options where possible.
Your Approval
No additional work or charges proceed without your approval first.
Repair Completed
We complete the approved work, test the device and return it after repair or diagnosis when off-site work is needed.
Additional services such as large backups, data migration, data recovery, parts replacement and complex business work may incur extra charges. You will be informed first. If a job needs time-consuming off-site work, pickup and drop-off for the same device are included within the same service, with no extra attendance charge.