$50 Diagnosis Fee
We visit, inspect the device, fault-find and explain the likely repair options.
Helpful Guide
Fake Virus Pop-Ups
What to do when a browser shows a scary virus or support warning.
Scam warningPop-upsBrowser hijackRemote access risk
OCT
Local Melbourne TechnicianTrusted • Clear pricing • On-site support
What fake virus warnings look like
Fake virus warnings often appear suddenly in a browser and claim your computer is infected, locked, monitored or about to lose files. They may use loud sounds, flashing messages, countdown timers or fake Microsoft-style wording. The goal is usually to make you panic and call a number, install remote access software or pay money.
A real security warning should not pressure you to call an unknown number from a web page. If the warning is inside Chrome, Edge or another browser tab, it may be a scam page rather than a real system alert.
What to do immediately
- Do not call the number shown on the pop-up.
- Do not click download, allow, scan, renew or support buttons.
- Do not give remote access to anyone who contacted you through a pop-up.
- Close the browser tab if possible. If it will not close, restart the computer.
- Disconnect from the internet if someone is already connected remotely.
- If you paid money or shared banking details, contact your bank quickly.
After the pop-up is closed
After closing the warning, the browser may still be affected by notifications, unwanted extensions, changed search settings or malicious pages reopening. Some fake alerts are only web pages, while others are linked to adware or browser hijackers already installed on the computer.
If you allowed notifications, installed software, called the number, or gave remote access, the computer should be checked properly. Passwords may also need to be changed from a clean device.
Trusted Australian reporting options
For scam incidents in Australia, Scamwatch provides a way to report suspicious contact or activity. For cyber security guidance, the Australian Cyber Security Centre provides practical advice for individuals and businesses.
How OCT can help
OCT can remove suspicious software, check browser settings, remove notification abuse, scan for malware, review startup items and advise what to do next if remote access or payment occurred. The aim is to secure the computer and reduce the chance of the same warning returning.
Related Help
If this problem needs diagnosis, OCT can help with virus and malware removal. You can call 0406 813 593 or use WhatsApp to ask about the next step.
How Our Pricing Works
The diagnosis fee applies whether or not you proceed with the repair because it covers travel, fault finding and troubleshooting. Time-consuming jobs may be completed off site, with pickup and drop-off included when needed for the same device.
Options Explained
You receive clear recommendations and fixed-price repair options where possible.
Your Approval
No additional work or charges proceed without your approval first.
Repair Completed
We complete the approved work, test the device and return it after repair or diagnosis when off-site work is needed.
Additional services such as large backups, data migration, data recovery, parts replacement and complex business work may incur extra charges. You will be informed first. If a job needs time-consuming off-site work, pickup and drop-off for the same device are included within the same service, with no extra attendance charge.
Common Questions
Is the pop-up definitely a virus?
Not always. Some are scam web pages, but they can still lead to malware or remote access risk if clicked.
What if I called the number?
Stop contact, do not pay more money, disconnect remote access if present and have the computer checked.
Should I change passwords?
Yes, especially if someone remotely accessed the computer or you typed passwords while the warning was active.
Can you remove the pop-ups?
Yes. OCT can check the browser, installed programs, startup items and malware symptoms.