$50 Diagnosis Fee
We visit, inspect the device, fault-find and explain the likely repair options.
Helpful Guide
Data Loss Prevention Guide
Reduce the risk of losing files before hardware failure or accidental deletion.
We come to you$50 diagnosis feeFixed price repairsPickup/drop-off included if neededNo surprise chargesApproval before extras
OCT
Local Melbourne TechnicianTrusted • Clear pricing • On-site support
Data Loss Prevention Guide
Reduce the risk of losing files before hardware failure or accidental deletion. This guide is written for everyday computer users who want practical, low-risk steps before booking professional help.
What to check first
Start with simple checks: restart the computer, note any error messages, check recent updates or changes, confirm backups and avoid repeated risky attempts if data may be important.
When to stop and get help
If the device is making unusual noises, overheating, failing to boot, showing ransomware messages, or contains important files that are not backed up, stop and get advice before continuing.
How OCT can help
OCT can visit, diagnose the issue, explain repair options and complete approved work. The $50 diagnosis fee covers fault finding and troubleshooting. Extra work such as data migration, parts or complex recovery is explained before proceeding. If the job needs time-consuming off-site work, pickup and drop-off for the same device are included within the same service with no extra attendance charge.
Practical prevention tips
- Keep important files backed up in more than one location.
- Install updates from trusted sources only.
- Use strong passwords and avoid unknown downloads.
- Do not ignore early warning signs such as freezing, clicking drives or repeated errors.
How Our Pricing Works
The diagnosis fee applies whether or not you proceed with the repair because it covers travel, fault finding and troubleshooting. Time-consuming jobs may be completed off site, with pickup and drop-off included when needed for the same device.
Options Explained
You receive clear recommendations and fixed-price repair options where possible.
Your Approval
No additional work or charges proceed without your approval first.
Repair Completed
We complete the approved work, test the device and return it after repair or diagnosis when off-site work is needed.
Additional services such as large backups, data migration, data recovery, parts replacement and complex business work may incur extra charges. You will be informed first. If a job needs time-consuming off-site work, pickup and drop-off for the same device are included within the same service, with no extra attendance charge.