$50 Diagnosis Fee
We visit, inspect the device, fault-find and explain the likely repair options.
Helpful Guide
Backup Basics for Home Users and Small Business
Simple backup advice before data loss happens.
Data backupFamily photosBusiness filesExternal drive
OCT
Local Melbourne TechnicianTrusted • Clear pricing • On-site support
Why backups matter
Backups are easy to ignore until something fails. Hard drives, SSDs, USB drives and laptops can stop working without warning. Malware, accidental deletion, theft, liquid damage and Windows corruption can also cause data loss.
A backup is only useful if it contains the files you actually need and can be restored. Many people believe they are backed up because they use OneDrive, an external drive or email attachments, but they have never checked what is really protected.
A simple backup rule
A practical approach is to keep important files in more than one place. For example, use the computer for daily work, an external drive for local backup, and a trusted cloud service for another copy. This reduces the risk of one failure causing total loss.
What to back up
- Family photos and videos.
- Documents, invoices, tax records and business files.
- Desktop, Documents, Pictures and Downloads folders where needed.
- Email archives if mail is stored locally.
- Browser bookmarks if important.
- Accounting or business database files.
- Software licence details and recovery codes.
Common backup mistakes
- Leaving the backup drive plugged in all the time.
- Backing up shortcuts instead of real files.
- Assuming OneDrive always contains everything.
- Never testing a restore.
- Using only one USB stick for important data.
- Forgetting business software databases.
How OCT can help
OCT can check what is currently backed up, set up a practical backup plan, copy data before repairs, and explain simple options for home users and small businesses. If a device has already failed, OCT can assess recovery options before risky steps are taken.
Related Help
If this problem needs diagnosis, OCT can help with backup and data recovery support. You can call 0406 813 593 or use WhatsApp to ask about the next step.
How Our Pricing Works
The diagnosis fee applies whether or not you proceed with the repair because it covers travel, fault finding and troubleshooting. Time-consuming jobs may be completed off site, with pickup and drop-off included when needed for the same device.
Options Explained
You receive clear recommendations and fixed-price repair options where possible.
Your Approval
No additional work or charges proceed without your approval first.
Repair Completed
We complete the approved work, test the device and return it after repair or diagnosis when off-site work is needed.
Additional services such as large backups, data migration, data recovery, parts replacement and complex business work may incur extra charges. You will be informed first. If a job needs time-consuming off-site work, pickup and drop-off for the same device are included within the same service, with no extra attendance charge.
Common Questions
Is OneDrive a backup?
It can protect some files, but it depends on what folders are syncing and whether deletions or account issues are also synced.
Should I leave my backup drive connected?
Not all the time. A disconnected backup can be safer from ransomware, power issues and accidental deletion.
How often should I back up?
It depends how often your files change. Business files may need frequent backup.
Can you set up backups for a small business?
Yes. OCT can help with practical backup setup and checking what is actually protected.